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Gender-specific animal references: Anthropomorphic pandering or quality client communication?
By Myrna Milani
TippingPoint, Inc
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| Category | Journal Articles |
|---|---|
| Published on | |
| Abstract | Just as a seemingly innocuous remark from a client may signal the existence of a complex problem, a recently published remark from a practitioner pointed out the hazards of the veterinary profession’s somewhat capricious recognition and denial of animal gender as this relates to quality communication. The remark in question appeared in one of those familiar stories about an inquisitive cat, this one an American one named Emily whose curiosity landed her in France. Her adventures were reported by the media in the usual warm, fuzzy manner, complete with remarks by the cat’s veterinarian. In addition to the expected positive and negative reviews to the story — “What an intelligent animal!” “Those owners are irresponsible for letting that cat run loose!’ — there also were a surprising number that took the veterinarian to task for referring to the animal as “it.” |
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| URL | http://www.ncbi.nlm.nih.gov/pmc/articles/PMC2828338/pdf/16579046.pdf |
| Publication Name | Can Vet J. |
| Publisher | Canadian Veterinary Medical Association |
| Volume | 47 |
| Issue | 2/February |
| Language | English |
| Column Title | The Art of Veterinary Practice |
| Additional Language | French |
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