Consumer value journey with pet in multiple service touchpoints
Contributor(s):: Jaakko Autio, Ari Kuismin, Minna Autio, Henna Syrjälä, Eliisa Kylkilahti
Our paper explores how consumer value is negotiated in pet-related services. We combine the discussion on value with the standpoint of service design; the approaches of consumer journey and service touchpoints. The contribution lies in discussing how consumer value is experienced in pet-related...
Pet Provocateur: Questioning Human/Non-Human Relationships in Visual Representations
Contributor(s):: Linsen Settembrini
This thesis consists of two parts, one visual and the other textual. For the first section I have created a series of ostentatious paintings concerning the animal subject as a protagonist in our consumer culture. The result was a solo exhibition titled zooccoco by phat glitz, which illustrated...
The Effects of Different Lifestyles of Dog Owners with on their Purchasing Behaviors of Pet Goods
Contributor(s):: Huang Yu Hui
The main purpose of this study is to explore whether dog owners purchasing behaviors for pet goods would be affected due to their different lifestyles. First, the researcher conducts literature reviews, collecting relevant information to design questionnaires. Second, the researcher collects the...
Consumer health information for pet owners
Contributor(s):: Murphy, Sarah Anne
Does the Role a Pet Played before Disposition, and How the Pet is Lost Influence Pet Owner's Future Pet Adoption Decision?
Contributor(s):: Tesfom, Goitom, Birch, Nancy J.
Contributor(s):: Anger, William H., Akins, Sybil
Understanding co‐consumption between consumers and their pets
Contributor(s):: Kylkilahti, Eliisa, Syrjälä, Henna, Autio, Jaakko, Kuismin, Ari, Autio, Minna
Animal Fun for Everyone
Contributor(s):: Griggs, Judy
The Best Health Decision I Ever Made
The Countdown Is on to MLA '15!
Contributor(s):: Haver, Mary Katherine
Hotel pet policies: an assessment of willingness to pay for travelling with a pet
Contributor(s):: Taillon, J., MacLaurin, T., Yun, DongKoo
This study examined hotel customers' willingness to pay for travelling with a pet. Data were collected from an online survey of 595 Canadian respondents who own a pet and are not involved professionally with pets. The results of this study show that individuals who were identified as having a...
Contributor(s):: Kalambakal, Vickey
Pet owners' perception and satisfaction of surgery services and outcomes at the Ashanti Regional Veterinary Clinic, Kumasi, Ghana
Contributor(s):: Eyarefe, O., Emikpe, B., Dei, D.
Aim: To study pet owners' perception of surgery services and client satisfaction in Ghana in order to improve the quality of surgery services. Method: Self-administered questionnaires were administered to owners of pets that were presented for surgery at the Ashanti Region Veterinary Clinic...
Providing an information prescription in veterinary medical clinics: a pilot study
Contributor(s):: Kogan, L. R., Schoenfeld-Tacher, R., Gould, L., Viera, A. R., Hellyer, P. W.
Understanding consumers who shop with their dogs and implications for pet retailers
Contributor(s):: Clark, Paul W., Page, Jay, Fine, Monica B.
Dangerous dog or dastardly dude? Anthropomorphism, threat, and willingness to approach non-human targets
Contributor(s):: Butterfield, Max Edward
Spending on pets: "tails" from the Consumer Expendture Survey
Contributor(s):: Henderson, Steve
A conception of moral sensitivity and everyday consumption practices: Insights from the moralizing discourses of pet owners
Contributor(s):: McEachern, Morven G., Cheetham, Fiona
Pet‐related consumption as a consumer identity constructor
Contributor(s):: Jyrinki, Henna
Client education benefits all: patient, client and practice
Contributor(s):: Aitken, E.
The education of clients by the veterinary nurse is an important role, which helps to improve animal welfare. From the very simple waiting room displays to the more time-consuming clinics and client evenings, there are methods to suit various situations with associated benefits for the patient,...